Shipping Policy
Order Cutoff Time: 4:00 pm AEST: after this time we no longer process orders received on that day. For orders received after cutoff time, one day gets added to the delivery time estimate.
Order Handling Time: 1 to 2 business days, fulfilled Mon. to Fri. After this time the shipment for the order is delivered to the carrier company and ready for transit.
Transit Time: 4 to 6 business days, shipped Mon. to Fri.
Shipping Countries:
This shipping policy is valid for Australia.
Shipping Costs:
Shipping is free. We cover the shipping costs for every order. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.
Tracking Your Order:
You'll receive an email when your order is shipped with a tracking number. We provide our customers with a self hosted tracking page which you can use to track your package. Click here to go to our order tracking page.
To Cancel an Order:
Contact our customer support team at info@cambridge-vantage.com before the order is shipped. We will process your cancellation and issue a full refund to your original payment method. Once the order is shipped, we cannot cancel your order anymore and you will need to go through the return process.
Damaged on Arrival:
Inspect your order upon delivery. If the item is damaged during transit, contact us immediately. Provide a description and photos of the damage. We will arrange for a return, replacement, or refund based on your preference.
Delayed Orders:
Has the maximum of delivery days (8 business days) passed and your order still hasn't arrived? We apologize for the inconvenience, but delays can happen due to various reasons, such as bad weather, holidays and so on. Please give us additional 2 business days. If the package doesn't arrive by then, please contact us and we will help you find it.
Please contact us via email at info@cambridge-vantage.com if you have any questions about your order and shipment. Our service team is happy to assist you.
Our contact information
Address:
Cambridge Vantage by Craft Venture Limited
50 Stanley Street, Central, Hong Kong Island, Hong Kong
Company number: 76493819
VAT: HK76493819
E-mail: info@cambridge-vantage.com
Phone: +31613576036
Customer service hours:
Monday to Friday: 8:00 am to 6:00 pm AEST
